Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us!

the position

You have an intense curiosity; a passion for problem solving; a positive can-do attitude; as well as strong math, communications, and interpersonal skills. You ensure Nitel’s customers are being billed timely and accurately. You field incoming inquiries, research disputes, and resolve them appropriately with grace and precision. You’re adept at tackling multiple tasks at once as you serve as the company’s resource for billing, customer billing inquiries and revenue assurance.

your playbook

• Review, enter, and confirm orders into our billing platform accurately and timely.
• Process monthly billing including new, change and disconnect orders, and special charges via credit and debit memos.
• Reviewing and audit invoices and cycle reports to ensure billing accuracy.
• Reconcile invoices with balance sheet reports and resolving any discrepancies.
• Communicate with clients and other departments, resolving issues, and providing resolution to billing related inquiries.
• Ensure clients’ billing accounts are set up correctly and according to their contracts and service orders.
• Handle customer inquiries and dispute resolution management
• Work collaboratively with other functional areas in root cause analysis and problem resolution.
• Systems reconciliation (revenue assurance, billing, and accounting) for accurate billing and reporting
• GL reconciliation
• Ad hoc reporting and projects as needed

skills you bring to the field

• Bachelor’s degree or equivalent preferably in accounting, auditing, or related field.
• Experience working in a fast paced, repetitive process environment required.
• Strong knowledge and experience in Salesforce case work, including case management, researching credits, rebills, and invoicing issues.
• Knowledge of financial processes, systems, controls, and work streams.
• 1-3 years of experience in customer accounting or similar position, including relevant internship experience.
• Proficiency in excel, accuracy in data entry and assurance, and knowledge of accounting software programs.
• Professional and polished written and verbal communications.
• Superb organizational, time management and judgement skills.
• Ability to work independently, prioritize, and meet deadlines.
• The ability to multitask and manage your time, as you can be pulled in many different directions.

our rally cry

• Put Customers First
• Think as an Owner
• Win as a Team
• Act with Integrity
• Be Better Every Day